Refund Policy

💸 SMM ViralPilot

At SMM ViralPilot, customer satisfaction is our priority. However, due to the nature of digital services and instant processing, refunds are limited and subject to the terms below:

✅ Refund Eligibility

We offer refunds in the following cases only:

1. Order Not Delivered

   • If your order was not started within 24 hours, you may request a full refund or service credit.

2. Partial Delivery

   • If your order was only partially delivered, you may receive a partial refund or top-up of the missing amount.

3. Service Error

   • If the service failed due to a technical issue on our side (not caused by incorrect links, private profiles, or third-party restrictions), we will offer a full refund or reprocess the order.

❌ Non-Refundable Situations

• You submitted an incorrect link, username, or format

• The profile was private or restricted

• You changed your mind after order processing started

• Drop in followers/views after order completion (unless refill guarantee is offered)

• You violated any platform terms or spam policies

🕒 Refund Request Process

• Submit your request via email: support@smmviralpilot.com

• Include: Order ID + Issue Details

• Response time: Within 24 hours

• If approved, refunds are processed within 3–5 business days

💼 Reseller & Bulk Orders

Refunds on bulk or reseller orders will be credited to your platform wallet unless otherwise agreed. Please check each service's refill/refund eligibility before ordering in bulk.

🛡️ Final Note

Due to the speed of digital delivery, we do not offer "no-questions-asked" refunds. Each case is reviewed individually and fairly. Misuse, fraudulent claims, or chargebacks without contacting support may result in account suspension.